Shipping & Returns

Shipping policy:

Most products ship Ground via FedEx or UPS. If a product says "Please select Truck - Heavy Freight Quoted" in the description it will only ship common carrier and we will contact you with a quote.

Return policy:

30 Day Guarantee

Any return for a refund may be subject to a 30% restocking fee and shipping is non-refundable.

Return any stock item for any reason within 30 days for a refund, except:

  • Custom Items
  • Items marked "non-returnable"

If The Fixture Zone or the manufacturer is at fault or shipment is damaged and documented to carrier, The Fixture Zone will issue a label for free return shipping. Otherwise customer is responsible for all shipping charges.

  • Call 1-800-528-5306 or submit your return via email at
  • A Customer Service Representative will provide a return merchandise authorization(RMA).
  • Write the RMA/Order Number on the outside of the package.
  • Ship to: The Fixture Zone, 251 E. University Drive, Phoenix, AZ 85004-2921
For more info on our store policies view Policies and Info.